Cg999 Privacy Policy — Your data is safe with us

Cg999 collects certain information to deliver the best possible gaming experience. This information comes from three main sources: what you provide directly, data collected automatically while you use the platform, and information gathered during the verification process.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and postal code
• Payment method details (bKash, Nagad, Rocket, etc.)
• National ID or passport details for identity verification (KYC)
• Records of communication with the support team

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser type and version
• Your activity logs on cg999 (login times, game history)
• Cookies & Session Data
• Transaction history and amounts

Cg999 collects your information solely for specific, legitimate purposes. Every use of your data is transparent and made with your best interests in mind. See the details below:

Cg999 may use your information for bonus offers, promotions, or personalized game recommendations — but only with your prior consent. You can opt out of marketing communications at any time through your account settings.

Cg999 does not sell your personal information to third parties. However, limited data may be shared in certain situations necessary for operating the service:

• Payment Provider: Necessary information is shared with payment processors such as bKash, Nagad, and Rocket to complete transactions.
• Game Provider: For Live Casino or slots games, the game provider receives only the minimum data necessary to operate the game.
• KYC Verification Service: Your documents are shared with a trusted verification partner to confirm your identity.
• Legal Authorities: Providing information in compliance with court orders or government directives is a legal obligation.
• Anti-Fraud System: Limited data is shared with security analytics partners solely for fraud prevention purposes.

All third parties listed above are bound by cg999's strict confidentiality agreements. They may only use your information for the specified purpose and are not permitted to share it elsewhere.

Cookies are small text files stored in your browser. cg999 uses the following types of cookies:

• Essential Cookies: Required to maintain your login session and for the site's core functionality. Disabling these cookies will prevent cg999 from working properly.
• Performance Cookies: Helps analyze which pages on the site are used most. This information is collected entirely anonymously.
• Functional Cookies: Remembers your language preference, theme, and other personalization settings.
• Security Cookies: Used to prevent fraudulent login attempts and CSRF attacks.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in and process payments.

Cg999 uses multiple layers of security to protect your data. Your safety is not just a password — it is a robust security framework built across our entire system.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An added layer of security to help keep your account protected.
• Firewall & DDoS Protection: Advanced technology to prevent unauthorized access to servers.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Encrypted Database: All stored data is kept in encrypted form.
• Access Control: Only authorized personnel have access to specific data.

You have important rights regarding your data on cg999. Exercising these rights is completely free and straightforward.

To exercise any of these rights, email us at [email protected]. cg999 will respond to your request within 30 days. Identity verification may be required in some cases.

Cg999 does not retain your information longer than necessary. Each type of data has a defined retention period, determined by legal obligations and legitimate business requirements.

Once the retention period expires, cg999 will securely delete or anonymize your data so it can no longer be linked to you. Some data may need to be retained for a set period due to legal obligations.

Cg999 is strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a user under 18 will be immediately closed and all associated data permanently deleted.
• If parents have any concerns, they can reach us at [email protected].

Cg999 may update this Privacy Policy from time to time. Changes may occur due to legal updates, the introduction of new services, or security improvements.

• You will receive advance notice at your registered email address before any significant changes take effect.
• The date of the most recent update is always displayed at the top of this page.
• Continued use of cg999 after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to cg999's dedicated support team. We're always here to help.

• Live Chat: 24/7 live support is available.
• Email: [email protected] — Response within 24 hours.
• Data Request: Submit a request by email to view, correct, or delete your information.